Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 20:36:03 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">The return item has been picked up on Thursday. But refund has not been processed yet </div>
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<div>On Fri, 10 Mar 2023 at 12:22 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5815719</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5815719<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Hanan,</div>
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<div dir="ltr">Thank you for contacting ​Splash.</div>
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<br>Please accept our full apologies for this delay and inconvenience!<br><br>We have checked for you and found by your return tracking number RP022823003882 that an attempt will be made to collect the items on Mar 9/23 and you will be contacted on 582796670. We hope they will be collected as soon as possible.<br><br>Kindly note that you can track your return request, through this link <a href="https://bit.ly/3v0Daf7" rel="noreferrer" target="_blank">https://bit.ly/3v0Daf7</a>.<br><br>In case you have faced any issue with the collection process, we kindly ask you to please contact us again so that we can assist you to the fullest.<br><br>We thank you for your patience and kindness.<br><br>Do not hesitate to contact us if you have any other inquiries!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team.</div>
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<b><font color="#663366">With Best ReGarDs,</font></b><div><div><b><font color="#663366">Hanan...!!</font></b></div></div>
<div><font color="#663366"><b>:) </b></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5815719