Subject: Ticket Assigned - Conversation with M2023
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 14:59:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M2023 M2023                    Hi I made an order and paid by knee yet I got this message           06:46 PM, 10th Mar                     M2023                    Sorry, Order 8418606715 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/rQtrRCty3xb           06:47 PM, 10th Mar                     M2023                    The amount was deducted already           06:47 PM, 10th Mar                   Mais                   Dear customer, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:49 PM, 10th Mar                     M2023                    Hi           06:50 PM, 10th Mar                   Mais                   We'd like to confirm you that order 8418606715  has not been placed successfully as the payment from your credit card used has been unsucce
 ssful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:51 PM, 10th Mar                   Mais                   Knowing that you have a new order 8418608155 dated on 10-3-23 with a value of KWD11.08 and it paid by KNET. It is under delivery and will be delivered to you as soon as possible.           06:51 PM, 10th Mar                     M2023                    Ya this is the one           06:52 PM, 10th Mar                     M2023                    So the message  is wrong??           06:53 PM, 10th Mar                   Mais                   Kindly note that this order 8418606715  has not been placed successfully and when that happened our system tried to place a new order with the same details whi
 ch is 8418608155           06:55 PM, 10th Mar                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           06:55 PM, 10th Mar                   Mais                   Is there anything else I can assist you with?           06:57 PM, 10th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:58 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824353