Subject: Ticket Assigned - Conversation with Poonam Raghav Pundir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 09:24:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Poonam Raghav Pundir Poonam Raghav Pundir                    Hi           01:03 PM, 10th Mar                   Mais                   Hi Raghav, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:05 PM, 10th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:06 PM, 10th Mar                     Poonam Raghav Pundir                             01:07 PM, 10th Mar                     Poonam Raghav Pundir                             01:07 PM, 10th Mar                     Poonam Raghav Pundir                    I didn’t receive my full refund           01:08 PM, 10th Mar                   Mais                   We would like to inform you that we have processed the refund of amount 246.8191 AED + 41.9127 AED + 10.2453 AED in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:14 PM, 10th Mar                     Poonam Raghav Pundir                    My refund was 309 AED something but I received only 10 AED only           01:14 PM, 10th Mar                   Mais                   As well, we have processed the refund of amount AED10.24 AED on 3/8/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:15 PM, 10th Mar                   Mais                   Could you please try to clear cash and cookies?           01:16 PM, 10th Mar                     Poonam Raghav Pundir                    But I chose for my wallet           01:16 PM, 10th Mar                   Mais                   Kindly note that only this amount AED10.24 AED has been refunded to your bank account and the other amounts have been refunded to your My Credit wallet.           01:17 PM, 10th Mar                     Poonam Raghav Pundir                             01:18 PM, 10th Mar                     Poonam Raghav Pundir                    I can see this only           01:18 PM, 10th Mar                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             01:19 PM, 10th Mar                   Mais                   We will get in touch with you at the soonest we can           01:19 PM, 10th Mar                   Mais                   Is there anything else I can assist you with?           01:20 PM, 10th Mar                     Poonam Raghav Pundir                    Ok           01:22 PM, 10th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:24 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5822710