Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 11:42:24 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear team,</div>
<div>Still waiting for pick up <br><br><div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Regards,<br>Fakhri Ghadiyali<br><br></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Mar 2023, at 9:19 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5808818</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5808818<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Fakhri,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for reaching out to Splash.<br><br>We sincerely apologize for any inconvenience caused and for the delay.</div>
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<div dir="ltr">We would like to inform you that the courier will collect your items within 3-5 working days start from the date of creating the return request, so please allow us the time.</div>
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<div dir="ltr">As well, kindly note that you will be contacted on your contact number 51015786 before collecting the items, so please keep it active so that we can collect your returns as soon as we can.</div>
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<div dir="ltr">In case your items have not been picked up or you have not been contacted within the mentioned time, please let us know so that we can check for you and assist you further.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5808818