Subject: Ticket Assigned - Conversation with Silvia Dili
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 11:29:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Silvia Dili Silvia Dili                    Hi           03:18 PM, 09th Mar                     Silvia Dili                    Sorry, we had to cancel Giggles Cleo Baby Bouncer  items of order 9418153247 due to reasons beyond our control. AED 172.55 will be refunded in 5-7 business days.           03:18 PM, 09th Mar                     Silvia Dili                    Can advise if this can be delivered and not canceled?           03:18 PM, 09th Mar                   Mais                   Hi Silvia, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:20 PM, 09th Mar                   Mais                   Please give me a minute to check.           03:20 PM, 09th Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our
  customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:23 PM, 09th Mar                   Mais                   We regret to inform you that the product has been canceled from order 9418153247due to its out of stock/quality check issues, so we have partially shipped your order, and the amount of the canceled product  AED 172.55 has been returned to your account on 3/8/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           03:23 PM, 09th Mar                   Mais                   Please accept our full apology as we are unable to amend on this after it has been confirmed.           03:23 PM, 09th Mar                     Silvia Dili                    Online still showing available ?           03:25 PM, 09
 th Mar                   Mais                   Kindly note that the item has been canceled due to quality issues, as we will not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           03:26 PM, 09th Mar                   Mais                   Is there anything else I can assist you with?           03:27 PM, 09th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           03:29 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5818175