Subject: Ticket Assigned - Conversation with شيخ عقيل اربكان
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 11:17:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with شيخ عقيل اربكان شيخ عقيل اربكان                    Hi           02:50 PM, 09th Mar                     شيخ عقيل اربكان                    I have order with centrepoint but order cancelled automatically           02:51 PM, 09th Mar                   Mais                   Hi Sheikh, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:55 PM, 09th Mar                   Mais                   Please give me a minute to check.           02:55 PM, 09th Mar                     شيخ عقيل اربكان                    YEAH SURE           02:56 PM, 09th Mar                   Mais                   We'd like to confirm you that order 9417951097 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:58 PM, 09th Mar                     شيخ عقيل اربكان                    I JUST CONFIRMED WITH BANK           03:00 PM, 09th Mar                     شيخ عقيل اربكان                    THEY SAID NOTHING WAS REJECTED           03:00 PM, 09th Mar                     شيخ عقيل اربكان                    I FOR YOUR KIND INFORMATION I PAID WITH DEBIT CARD           03:00 PM, 09th Mar                   Mais                   Kindly note that the amount did not deduct from our end           03:03 PM, 09th Mar                     شيخ عقيل اربكان                    The first order has 15% discount so i didn't used it           03:04 PM, 09th Mar                     شيخ عقيل اربكان                    i want to use it now , now i request you to allow me that promo code on my 1st order           03:05 PM, 09th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:08 PM, 09th Mar                   Mais                   We will get in touch with you at the soonest we can           03:08 PM, 09th Mar                     شيخ عقيل اربكان                    if i get that same order without reordering it again, it will be appreciated           03:09 PM, 09th Mar                   Mais                   Kindly note that we are unable to place the order on your behalf, however we will check the voucher/discount issue with our team and update you via your email as soon as we can.           03:11 PM, 09th Mar                     شيخ عقيل اربكان                    For your reference that i spoke with my bank           03:11 PM, 09th Mar                     شيخ عقيل اربكان                    ok           03:11 PM, 09th Mar                   Mais                   Is there anything else I can assist you with?           03:13 PM, 09th Mar                     شيخ عقيل اربكان                    when i will get this email confirmation ?           03:13 PM, 09th Mar                   Mais                   Please allow us the time and we will update you at the soonest we can           03:13 PM, 09th Mar                     شيخ عقيل اربكان                    ok i am waiting for response regarding my issue at the earliest           03:14 PM, 09th Mar                   Mais                   Thanks for your patience and understanding.           03:14 PM, 09th Mar                   Mais                   Is there anything else I can assist you with?           03:14 PM, 09th Mar                     شيخ عقيل اربكان                    no           03:14 PM, 09th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:16 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5818073