Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 08:51:47 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi.</div>
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<div dir="auto">Can I swap the sizing for the one that’s non refundable?</div>
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<div dir="auto">Okay. I’ll return through the store.</div>
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<div dir="auto">Jamila </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 9 Mar 2023 at 12:43 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Jamila,</div>
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<div dir="ltr">Thank you for reaching out to ​Splash.<br><br>We sincerely apologize for any inconvenience caused and for the delay.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that regarding the items 2Xtremz Lace A-Line Maxi Skirt with Elasticated Waistband and Solid Denim Skirt with Buckled Belt and Button Closure, you can return them to the store or through the online.</div>
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<div dir="ltr">And we regret to inform you that this item Textured Tiered Skirt with Elasticated Waist comes under the category of non-returnable products which explains why you cannot see a return option. As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div dir="ltr">However, we kindly ask you to please elaborate the reason of your wish about returning the item and please share with us images about it showing that it is still in it's original condition, so that we can check for you and assist you further. <br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5815720