Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 07:24:13 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Can you please arrange the delivery today between 2- 3 PM or tomorrow morning ?
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<div dir="auto">Subeesh S</div>
<div dir="auto">+971 509948336</div>
<div dir="auto">[email-masked] </div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 9, 2023 11:22:13 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Delivery
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5809364</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5809364<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Subeesh​,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to Splash.<br>
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We sincerely apologize for any inconvenience caused and for the delay. This is definitely not the experience we wish you had when shopping on our website.<br>
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Regarding your order 9417014707, we kindly ask you to please confirm your address and your contact number 509948336, or please provide us with alternative one, so that we can arrange the delivery process from our end and assist you further.<br>
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Once again please accept our full apology for the delay.</div>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5809364