Subject: Ticket Assigned - Conversation with Suraina K. Hussein
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 13:14:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suraina K. Hussein Suraina K. Hussein                    Hi           04:50 PM, 08th Mar                     Suraina K. Hussein                    Can i ask about my money back           04:50 PM, 08th Mar                     Suraina K. Hussein                    Still they didn't give it back.           04:51 PM, 08th Mar                     Suraina K. Hussein                    Its a long time           04:51 PM, 08th Mar                     Suraina K. Hussein                    Almost 1month ago           04:51 PM, 08th Mar                   Mais                   Hi Suraina, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:58 PM, 08th Mar                   Mais                   Could you please share your order number so that I can assist you further?           04:58 PM, 08th Mar                     Suraina K. Hussein                    #9413832716           04:58 PM, 08th Mar                     Suraina K. Hussein                    Why it takes so long to refund my money           04:59 PM, 08th Mar                   Mais                   We would like to inform you that we have processed the refund of amount 39.75 AED as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 18888830441916208331 . *Terms and conditions apply  * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on www.Centrepoint.com 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           05:00 PM, 08th Mar                   Mais                   Is there anything else I can assist you with?           05:02 PM, 08th Mar                     Suraina K. Hussein                    What that mean?           05:02 PM, 08th Mar                     Suraina K. Hussein                    I did not understand           05:02 PM, 08th Mar                   Mais                   Kindly note that we have processed the refund as an online voucher which you can use it through your future purchases through the online           05:03 PM, 08th Mar                   Mais                   And this is the voucher code 18888830441916208331.           05:03 PM, 08th Mar                     Suraina K. Hussein                    So means that they didn't give it back my money?           05:05 PM, 08th Mar                     Suraina K. Hussein                    I can get my money if i order again?           05:05 PM, 08th Mar                   Mais                   Kindly note that your amount has been already processed, and we are unable to amend on the refund after it has been confirmed, however you can use this voucher in your future purchases on Centrepoint.           05:06 PM, 08th Mar                     Suraina K. Hussein                    I don't want to purchase again           05:07 PM, 08th Mar                   Mais                   Please accept our full apology that we are unable to amend on the refund after it has been confirmed, as well please note that you can use it within 6 months           05:09 PM, 08th Mar                   Mais                   Is there anything else I can assist you with?           05:11 PM, 08th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:14 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5812872