Subject: Ticket Assigned - Conversation with Meriem
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 12:17:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Meriem Meriem                    Hi           03:49 PM, 08th Mar                     Meriem                    I bought 2 dressés in promotion but didn't receive           03:50 PM, 08th Mar                     Meriem                    Promotion           03:50 PM, 08th Mar                     Meriem                    Buy 1 get 1 free           03:50 PM, 08th Mar                   Mais                   Hi Meriem, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:50 PM, 08th Mar                     Meriem                    Could help me get a refund for one dress           03:51 PM, 08th Mar                   Mais                   Could you please confirm if this is the intended order 9417974207?           03:51 PM, 08th Mar                     Meriem                    Yes 5 dresses           03:52 PM, 08th Mar                     Meriem                    I bought           03:52 PM, 08th Mar                   Mais                   Kindly note that as per our records there is no promotion has been applied in this order           03:53 PM, 08th Mar                   Mais                   Could you please share with us the name of the item you want to return?           03:53 PM, 08th Mar                     Meriem                    Not return thier is a promotion on the dresses I bought           03:54 PM, 08th Mar                   Mais                   Kindly note that there is no promotion has been applied, and for your future purchases. We would like to inform you how the offers work:   Buy 1 Get 1: With this offer, you can buy 2 products for the price of 1. Add two products from the offer to the cart and the price of the lower product will not be calculated.           03:55 PM, 08th Mar                     Meriem                             03:56 PM, 08th Mar                     Meriem                             03:56 PM, 08th Mar                     Meriem                              03:56 PM, 08th Mar                     Meriem                    I bought these on promotion but I paid full price           03:57 PM, 08th Mar                   Mais                   Please give me a minute to check.           03:58 PM, 08th Mar                   Mais                   Kindly note that as per our records there is no promotion, and if you want the amount we can process a return and process the refund           04:03 PM, 08th Mar                   Mais                   Could you please confirm your wish about returning the items           04:05 PM, 08th Mar                     Meriem                    I would like to keep the 5 dresses I just need a refund for one dress for the promotion           04:05 PM, 08th Mar                     Meriem                    As stated in the photos           04:05 PM, 08th Mar                     Meriem                    In the photos it says buy 1 get 1 for both dresses and I bought 5           04:07 PM, 08th Mar                     Meriem                    Any update           04:12 PM, 08th Mar                   Mais                   Sorry for the delay, we are still checking.           04:13 PM, 08th Mar                   Mais                   We would like to inform you that we will check it with the our tech team regarding this issue why buy 1 get 1 promotion not applied in this order. And will update you vai email.           04:14 PM, 08th Mar                     Meriem                    Do you have my email address           04:14 PM, 08th Mar                   Mais                   Could you please confirm if this is your email [email-masked]           04:15 PM, 08th Mar                     Meriem                    Yes look forward to your email           04:15 PM, 08th Mar                   Mais                   We will update you at the soonest we can           04:15 PM, 08th Mar                     Meriem                    Thank you           04:15 PM, 08th Mar                   Mais                   Is there anything else I can assist you with?           04:16 PM, 08th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:17 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5812431