Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 11:41:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Order number 8416283383           03:30 PM, 08th Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:34 PM, 08th Mar                     User                    A piece is missing from my order           03:35 PM, 08th Mar                     User                    order number 8416283383           03:35 PM, 08th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:36 PM, 08th Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 8416283383 dated on 8-3-23 and the
  item will be received by the transport partner LMG within 3 to 5 working days .           03:36 PM, 08th Mar                     User                    if you can't give me the missing piece then I would like to refund it           03:37 PM, 08th Mar                   Mais                   We regret to inform you that the service of completing missing products is not currently available           03:38 PM, 08th Mar                   Mais                   So we will collect the item and process the refund as soon as we can.           03:38 PM, 08th Mar                     User                    Ok thank u           03:38 PM, 08th Mar                   Mais                   Is there anything else I can assist you with?           03:38 PM, 08th Mar                     User                    no that's it thank u           03:39 PM, 08th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!         
   03:41 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5812171