Subject: Note Added - [#5774844] Store information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 08:34:52 +0000

Hi ,    Md Israil Ansari added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5774844    Subject:  Store information   Requester: Juraj Svincak    Note Content:   <div dir="auto">Dear team, </div>
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<div dir="auto">As per this email stating this is relat<span>ed to center point Grand mall Salalah and i belongs to Max concept, I would request CP team to check and revert on this. </span>
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<div dir="auto"><span>Regards</span></div>
<div dir="auto">Ansari </div>
<div dir="auto">Max </div>
<div dir="auto">97841579</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, 8 March, 2023, 11:47 am<br>
<strong>To:</strong> Md Israil  Ansari &lt;[email-masked]&gt;<br>
<strong>Cc:</strong> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Fwd: [#5774844] - Store information<br>

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Hi Team,</div>
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<div dir="ltr">With reference to the following,</div>
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<div dir="ltr">Problem Statement : Store Staff complaint</div>
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<div dir="ltr">- Name of reporter : Juraj Svincak<br>
- Cx's name - Maria Strbikova<br>
- Phone: 00 421 904 654 225<br>
- Estimated time: approx. 12:10<br>
- Date - Thursday 23.2.2023<br>
- Place- Grand shopping mall Salalah - Oman</div>
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<div dir="ltr">Issue Description : Customer emailed us and reporting that "I would like to report a suspicious of misused card by one of your employees during the payment process at the store. On 23.2.2023 we have visited Grand shopping Mall Salalah and your
 store Centerpoint. </div>
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<div dir="ltr">My mother in law tried to pay at about 12:10 Several payments with card failed, however at some point cashier quickly move card away from the terminal and swiped somewhere near. At the end she successfully paid at the first time with another
 card. Card was fraud in less than 48 hours. Centerpoint was the one and only place in Oman where the attempt of the payment was made with affected card.</div>
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<div dir="ltr">We have already taken all necessary actions with the issuer of the card, however I do believe that you should check the surveillance cameras what has happened during the payment and find out if the cashier misused the card. Many thanks for the
 cooperation. Best regards, Juraj Svincak on behalf of Maria Stribkova."</div>
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<div dir="ltr">We request you to kindly look into the issue and assist us to resolve the issue.</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">​Mohammad Khalid<br>
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