Subject: Ticket Assigned - Conversation with Rachael
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 08:28:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rachael Rachael                    Good morning, I recieved a delivery yesterday evening and one of the items I ordered was not included.  My name is Rachael Newman  Order number 9417898771 The item I did not recieve was  Embellished Open Toe Slip-On Sandals. Many thanks           12:11 PM, 08th Mar                   Mais                   Hi Rachael, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:12 PM, 08th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you.           12:12 PM, 08th Mar                   Mais                   Please give me a minute to check.           12:12 PM, 08th Mar                   Mais                   We would like to inform you that after checking your order, we found out that your order has been delivered completely, including Embellished Open Toe Slip-On Sandals, could you please check again?           12:15 PM, 08th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           12:16 PM, 08th Mar                     Rachael                    The box has been completely emptied and I can confirm that the sandals were definitely not included.           12:16 PM, 08th Mar                     Rachael                    I had a large order and every other item is there except the sandals           12:17 PM, 08th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:17 PM, 08th Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED 36 for the missing item in your My Credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:22 PM, 08th Mar                   Mais                   Is there anything else I can assist you with?           12:24 PM, 08th Mar                     Rachael                    Thank you for your help, I received a message to say the item is to be returned and someone will come pick it up? I don’t have this item obviously.  Is this just a formality? I would like to reorder the sandals as I do still want them, do I have to order them again now?           12:25 PM, 08th Mar                   Mais                   Kindly note that you do not should return anything as the item is missing, so we have processed the refund as a compensation for this mistake.           12:26 PM, 08th Mar                   Mais                   And you can re order the item you wish and we will do our best to deliver it correctly without any delays or mistakes.           12:26 PM, 08th Mar                     Rachael                    Ok, thanks again for your help, have a great day           12:27 PM, 08th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:28 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5810807