Subject: New Reply Received - Shukran
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 04:25:35 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">Hi</div>
<div dir="auto">Only Aed 177 has been deducted from the account ..which was for the order #<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>9417762167</span>
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<div dir="auto"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you.</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 8 Mar 2023 at 8:21 AM, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5797266</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5797266<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Chithra​,</div>
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<br>Thank you for contacting Centrepoint.<br><br>Please accept our full apologies for the inconvenience caused<br><br>Please note that your orders 9417762151 and have 9417762161 not been processed successfully. Due to failure of payment by the bank. You may have received a message from the bank informing you that the payment has been approved successfully.<br>  However, a problem occurred while completing the purchase. In the event that your account has already been debited and the amount has not yet been returned, please contact the bank and provide us with the deduction transaction number, so that we can serve you fully.<br><br>Knowing that you have a new order 9417762167 dated on Mar 6, 2023 with a value of AED177.00 and it paid by Visa. It is under delivery and will be delivered to you as soon as possible.<br><br>Thank you for cooperating with us and we appreciate your understanding.<br><br>Do not hesitate to contact us if you have any other inquiries!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5797266