Subject: Ticket Assigned - Conversation with Bae
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 11:46:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bae Bae                    I’m here in alghurair branch and it seems that my order is not yet ready           03:30 PM, 07th Mar                     Bae                    I message customer service to check the status of my order because I don’t want to come and take nothing !           03:31 PM, 07th Mar                     Bae                    Kindly check and fix your system as I have also things to do.           03:31 PM, 07th Mar                     Bae                    I also informed you regarding my issue .           03:31 PM, 07th Mar                     Bae                    It was supposed to be collected last Sunday . It’s already Tuesday and not yet ready ! You’re telling me it’s ready to pick up ???           03:32 PM, 07th Mar                   Mais                   Hi Bae, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:34 PM, 07th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:34 PM, 07th Mar                   Mais                   Please give me a minute to check.           03:34 PM, 07th Mar                     Bae                    It supposed to be a gift for my friend.           03:34 PM, 07th Mar                     Bae                    It’s so disappointing. Atleast if it’s not yet ready then u should not come here.           03:34 PM, 07th Mar                   Mais                   We would like to inform you that your order 9417444525 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           03:36 PM, 07th Mar                   Mais                   In case you did not receive the message, you can use this conversation as a proof to collect your items           03:37 PM, 07th Mar                   Mais                   Is there anything else I can assist you with?           03:38 PM, 07th Mar                     Bae                    I’m here in your store , al ghurair please speak with them !           03:39 PM, 07th Mar                     Bae                    I didn’t receive my item!           03:40 PM, 07th Mar                     Bae                    I spoke to one of your team . Saying it’s not yet ready !           03:40 PM, 07th Mar                     Bae                    Could u please fix ur system to avoid confusion with your consumer!           03:40 PM, 07th Mar                   Mais                   We kindly ask you to please show this this conversation in order to be fully assisted.           03:40 PM, 07th Mar                     Bae                             03:40 PM, 07th Mar                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             03:41 PM, 07th Mar                     Bae                    Your telling           03:41 PM, 07th Mar                     Bae                    Check the time I took the photo           03:41 PM, 07th Mar                     Bae                    It’s today           03:41 PM, 07th Mar                     Bae                    Don’t tell me it’s ready if it’s not.           03:41 PM, 07th Mar                   Mais                   We will get in touch with you at the soonest we can.           03:41 PM, 07th Mar                   Mais                   Is there anything else I can assist you with?           03:43 PM, 07th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:46 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5806009