Subject: Ticket Assigned - Conversation with Rebekah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 11:20:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rebekah Rebekah                    Good afternoon  I’m trying to pay for an order that wasn’t processed, can you help?           03:12 PM, 07th Mar                     Rebekah                    Order#8417980984           03:12 PM, 07th Mar                   Mais                   Hi Rebekah, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:12 PM, 07th Mar                   Mais                   We would like to inform you that this order 8417980984 has been placed successfully and the amount has been paid by KNET           03:13 PM, 07th Mar                     Rebekah                    The order still is ‘processing’, was it successful?           03:13 PM, 07th Mar                   Mais                   Kindly note that your order has been placed successfully, and the expected date to be ready for pick up is 8-3-23, so please allow us the time           03:14 PM, 07th Mar                     Rebekah                    I received an email saying payment was unsuccessful           03:14 PM, 07th Mar                   Mais                   Kindly note that when you placed the order for the first time, it was unsuccessful with the order number 8417979805, but when this happened, our system place a new order 8417980984  with the same items and the same payment method and it is successful           03:16 PM, 07th Mar                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order which is 8417979805.           03:16 PM, 07th Mar                   Mais                   Is there anything else I can assist you with?           03:18 PM, 07th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:19 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5805825