Subject: Ticket Assigned - Conversation with Rasheed Koya
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 09:57:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasheed Koya Rasheed Koya                    Hi           01:23 PM, 07th Mar                     Rasheed Koya                    Again they bring one piece my order is two pieces           01:25 PM, 07th Mar                   Mais                   Hi Rasheed, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:28 PM, 07th Mar                     Rasheed Koya                    Again they bring one piece my order is two pieces           01:29 PM, 07th Mar                     Rasheed Koya                    Hi, We were unable to deliver your order 8417861120 on 2023-03-07 12:25:46. Click to give feedback https://shkrn.app.link/gqEsXdZdYxb Stay Happy!           01:29 PM, 07th Mar                     Rasheed Koya                             01:30 PM, 07th Mar                     Rasheed Koya                    ??           01:34 PM, 07th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:36 PM, 07th Mar                   Mais                   Please give me a minute to check.           01:36 PM, 07th Mar                     Rasheed Koya                    Please confirm that the comforter two pieces is 11.500 ??           01:37 PM, 07th Mar                   Mais                   Please accept our full apology, we can arrange a return process for the item and you will receive the refund, could you please confirm your wish about this?           01:39 PM, 07th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:41 PM, 07th Mar                     Rasheed Koya                    Yes           01:41 PM, 07th Mar                     Rasheed Koya                    Please confirm that the comforter two pieces is 11.500 ??           01:41 PM, 07th Mar                   Mais                   Yes the item is 2 pieces, and we are really sorry for this mistake.           01:42 PM, 07th Mar                   Mais                   We will create a return request for the item, could you please confirm your wish about this?           01:43 PM, 07th Mar                     Rasheed Koya                    Then why repeating the same mistakes           01:43 PM, 07th Mar                     Rasheed Koya                    I need my order           01:44 PM, 07th Mar                   Mais                   Please be assured this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           01:44 PM, 07th Mar                   Mais                   We regret to inform you that the service of completing missing products is not currently available           01:44 PM, 07th Mar                     Rasheed Koya                    That’s why you guys are repeating same violations           01:45 PM, 07th Mar                   Mais                   Please accept our full apology, we will do our best to raise our quality service and improve our performance in order to not repeat such mistakes again.           01:45 PM, 07th Mar                     Rasheed Koya                    I will order again           01:46 PM, 07th Mar                     Rasheed Koya                    The same material           01:46 PM, 07th Mar                   Mais                   Thanks for your patience and understanding, do you want us to create a return request for the order 8417861120 ?           01:47 PM, 07th Mar                     Rasheed Koya                    11 500 for 2 single comforter is your right price?           01:48 PM, 07th Mar                     Rasheed Koya                    ??           01:49 PM, 07th Mar                   Mais                   Yes.           01:52 PM, 07th Mar                     Rasheed Koya                    Then why?           01:53 PM, 07th Mar                   Mais                   We will raise the issue to the concerned team in order to not repeat such mistakes           01:54 PM, 07th Mar                     Rasheed Koya                    Hopefully           01:55 PM, 07th Mar                     Rasheed Koya                    Thanks           01:55 PM, 07th Mar                   Mais                   Is there anything else I can assist you with?           01:56 PM, 07th Mar                     Rasheed Koya                    Thanks           01:56 PM, 07th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:57 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5805221