Subject: Ticket Assigned - Conversation with Mahmoud Magdi Elghor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 09:51:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahmoud Magdi Elghor Mahmoud Magdi Elghor                    Hello           01:22 PM, 07th Mar                     Mahmoud Magdi Elghor                    Thank you for your order. Order 9417479312 for Styli Cotton AOP Tie Shoulder ... +5more item(s) for AED 381.0 is confirmed. Expect delivery by 06-03-2023. Weve shipped your order 9417479312 with AWB SD010031356. Please click here to track :https://centrepoint.app.link/e/TfvHRouiUx           01:22 PM, 07th Mar                     Mahmoud Magdi Elghor                    This order supposed to be delivered 2 days ago           01:22 PM, 07th Mar                     Mahmoud Magdi Elghor                    And no contact has been done           01:23 PM, 07th Mar                     Mahmoud Magdi Elghor                    I have contacted you guys for 3 times           01:23 PM, 07th Mar                     Mahmoud Magdi Elghor                    And everytime I being told that this will be esclated           01:23 PM, 07th Mar                   Mais                   Hi Mahmoud, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:30 PM, 07th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:30 PM, 07th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:30 PM, 07th Mar                     Mahmoud Magdi Elghor                    Ok           01:30 PM, 07th Mar                     Mahmoud Magdi Elghor                    Just need to know if the order will be delivered and when           01:31 PM, 07th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           01:34 PM, 07th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:36 PM, 07th Mar                     Mahmoud Magdi Elghor                    Yes           01:37 PM, 07th Mar                     Mahmoud Magdi Elghor                    +********2588           01:37 PM, 07th Mar                   Mais                   Could you please confirm your contact number and your address?           01:37 PM, 07th Mar                     Mahmoud Magdi Elghor                    Oaks ibn batouta gate hotel           01:38 PM, 07th Mar                     Mahmoud Magdi Elghor                    Room 406           01:38 PM, 07th Mar                   Mais                   Please confirm if this is your contact number +971581500973 as the contact number you sent is encrypted           01:40 PM, 07th Mar                     Mahmoud Magdi Elghor                    No           01:41 PM, 07th Mar                     Mahmoud Magdi Elghor                             01:41 PM, 07th Mar                     Mahmoud Magdi Elghor                    Are you able to see it now           01:41 PM, 07th Mar                     Mahmoud Magdi Elghor                    ?           01:41 PM, 07th Mar                   Mais                   Could you please share with us an UAE number?           01:42 PM, 07th Mar                     Mahmoud Magdi Elghor                    And in case i dont have one           01:43 PM, 07th Mar                   Mais                   Please confirm that you have Whatsapp on the previous number           01:43 PM, 07th Mar                     Mahmoud Magdi Elghor                    Yes           01:44 PM, 07th Mar                     Mahmoud Magdi Elghor                    There is           01:44 PM, 07th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:45 PM, 07th Mar                   Mais                   We will get in touch with you at the soonest we can           01:45 PM, 07th Mar                     Mahmoud Magdi Elghor                    Sure the number has whats app           01:45 PM, 07th Mar                   Mais                   We will get in touch with you at the soonest           01:47 PM, 07th Mar                   Mais                   And we will raise the issue to the courier to contact you through the WhatsApp in order to deliver your items successfully.           01:48 PM, 07th Mar                     Mahmoud Magdi Elghor                    Thank you           01:48 PM, 07th Mar                   Mais                   Is there anything else I can assist you with?           01:49 PM, 07th Mar                     Mahmoud Magdi Elghor                    Thank you           01:49 PM, 07th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:51 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5805160