Subject: Ticket Assigned - Conversation with Gaëlle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 08:39:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gaëlle Gaëlle                    Hello           12:28 PM, 07th Mar                   Mais                   Hi Gaelle, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:32 PM, 07th Mar                     Gaëlle                    I requested a refund a week ago and still nobody picked up the item           12:33 PM, 07th Mar                     Gaëlle                    I would like to mention also that all the delivery services are really slow  It is the first time in dubai that this happens with me           12:34 PM, 07th Mar                     Gaëlle                    The expected delivery date was delayed and now the return is taking forever           12:34 PM, 07th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           12:35 PM, 07th Mar                   Mais                   Please give me a minute to check.           12:35 PM, 07th Mar                   Mais                   Could you please confirm your contact number 0543894753?           12:36 PM, 07th Mar                     Gaëlle                    Yes           12:36 PM, 07th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             12:37 PM, 07th Mar                   Mais                   We will get in touch with you at the soonest we can           12:37 PM, 07th Mar                   Mais                   Is there anything else I can assist you with?           12:39 PM, 07th Mar                     Gaëlle                    No thanks           12:39 PM, 07th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:39 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5804614