Subject: Ticket Assigned - Conversation with Sumaia Diab
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 08:28:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumaia Diab Sumaia Diab                    Hi           12:20 PM, 07th Mar                   Mais                   Hi Sumaia, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:22 PM, 07th Mar                     Sumaia Diab                    I made an order yesterday but one of the items was cancelled with unknown reason although there still a stock on the online shop           12:23 PM, 07th Mar                     Sumaia Diab                    Order number  9417833465           12:23 PM, 07th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:24 PM, 07th Mar                     Sumaia Diab                    Ok           12:24 PM, 07th Mar                   Mais                   We really apologize for th
 e inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           12:24 PM, 07th Mar                   Mais                   We regret to inform you that the product Schiffli Border Mid-Rise Culottes with Tie-Up Belt from order No. 9417833465 was canceled because it was out of our stock/quality check issues.           12:25 PM, 07th Mar                   Mais                   So we partially shipped your order, and the amount of the canceled product AED40.00 was returned to your account on 7-3-23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           12:25 PM, 07th Mar                   Mais                   Is there anything else I can assist you 
 with?           12:27 PM, 07th Mar                     Sumaia Diab                    No thank you           12:27 PM, 07th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:27 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5804536