Subject: Ticket Assigned - Conversation with Dina Ghanem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 12:01:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dina Ghanem Dina Ghanem                    Hello           03:36 PM, 06th Mar                   Mais                   Hi Dina, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:38 PM, 06th Mar                     Dina Ghanem                    Hello           03:40 PM, 06th Mar                     Dina Ghanem                    I ordered 4 items           03:40 PM, 06th Mar                     Dina Ghanem                    And it’s canceled all from your side           03:40 PM, 06th Mar                     Dina Ghanem                    And I did not receive the refund until now           03:41 PM, 06th Mar                     Dina Ghanem                    Just need to know the status of the refund           03:41 PM, 06th Mar                   Mais                   Could you please share your order number so that I can assist you further?           03:43 PM, 06th Mar                     Dina Ghanem                    Yes sure , one minute please           03:44 PM, 06th Mar                     Dina Ghanem                    9417154158           03:45 PM, 06th Mar                     Dina Ghanem                    9417155445           03:46 PM, 06th Mar                     Dina Ghanem                    9417154081           03:47 PM, 06th Mar                     Dina Ghanem                    9417153023           03:47 PM, 06th Mar                   Mais                   Please give me a minute to check.           03:47 PM, 06th Mar                     Dina Ghanem                    Ok           03:48 PM, 06th Mar                   Mais                   Sorry for the delay, we are still checking.           03:54 PM, 06th Mar                     Dina Ghanem                    No problem           03:54 PM, 06th Mar                   Mais                   Regarding the order 9417154158, we would like to inform you that we did not deduct any amount from our end as the cancellation has been processed before the deduction, so the amount should be refunded from your bank to your account within 7-10 working days start from the date of the cancellation.           03:55 PM, 06th Mar                   Mais                   And the same issue regarding the order 9417155445           03:56 PM, 06th Mar                   Mais                   As well regarding this order 9417154081           03:57 PM, 06th Mar                   Mais                   And this order 9417153023 is the same issue.           03:57 PM, 06th Mar                     Dina Ghanem                    But the amount is deducted already           03:57 PM, 06th Mar                   Mais                   Kindly note that the amount should be refunded from your bank to your account within 7-10 working days start from the date of the cancellation.           03:58 PM, 06th Mar                     Dina Ghanem                    Ok thanks           03:59 PM, 06th Mar                   Mais                   Is there anything else I can assist you with?           04:00 PM, 06th Mar                     Dina Ghanem                    Then will check with the bank           04:00 PM, 06th Mar                     Dina Ghanem                    No thanks           04:00 PM, 06th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:00 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5799952