Subject: Ticket Assigned - Store information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 09:20:49 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Store information Hi, 

I would like to report a suspicious of misused card by one of your employees during the payment process at the store. 

On 23.2.2023 we have visited Grand shopping Mall Salalah and your store Centerpoint. My mother in law tried to pay at about 12:10 

Several payments with card failed, however at some point cashier quickly move card away from the terminal and swiped somewhere near. 

At the end she successfully paid at the first time with another card. 

Card was fraud in less than 48 hours. Centerpoint was the one and only place in Oman where the attempt of the payment was made with affected card. 

We have already taken all necessary actions with the issuer of the card, however I do believe that you should check the surveillance cameras what has happened during the payment and find out if the cashier misused the card. 

Many thanks for the cooperation. 

Best regards, 

Juraj Svincak on behalf of Maria Stribkova. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5774844