Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 07:22:38 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re:   Ticket comment <div style="direction: ltr">Yes please proceed with the refund and  I will place a new order with the required size </div>
<div style="direction: ltr">Thank you  </div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On Mar 6, 2023, at 10:33 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi ​Najat,<br><br>Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">Kindly note we do not have online exchange option available at this time, so we can arrange a return process through the online and you will receive the refund then you can re order the item you want with your specified size, as well you can check with the store team about their return/exchange policy in order to be fully assisted, so please confirm your wish so that we can do the needful and assist you further.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5797113