Subject: New Reply Received - Re: شارك رأيك وملاحظاتك معنا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 04:10:49 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: شارك رأيك وملاحظاتك معنا    Ticket comment <div>
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<div dir="ltr">This case is not closed until you give back my money otherwise i will call customer care of uae </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 5, 2023 2:23:01 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: شارك رأيك وملاحظاتك معنا
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5776779</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5776779<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Rawya​,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us.</div>
<div dir="ltr">​</div>
<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br>
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Regarding the order 9416544489, we would like to inform you that we have processed the refund of amount AED247.87 on 3/1/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">As well, we have processed the refund of amount AED 3.13 in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br>
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Step 1 - Simply log onto your account<br>
Step 2 - Start shopping<br>
Step 3 - Add chosen items to basket<br>
Step 4 - Proceed to checkout<br>
Step 5 - Select the my credit as a payment option</div>
<div dir="ltr">​<br>
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<div dir="ltr">​And, in case this is not the intended order, please share with us the correct order number, so that we can check for you and assist you further.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">The </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5776779