Subject: Ticket Assigned - Conversation with KAM
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 12:39:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with KAM KAM                    Hi           04:18 PM, 04th Mar                     KAM                    I placed an order on Sunday 26th of feb           04:19 PM, 04th Mar                     KAM                    And I used guest checkout           04:19 PM, 04th Mar                     KAM                    But there is no receipt or a text on my number or email           04:20 PM, 04th Mar                     KAM                    But the amount was deducted from my card           04:20 PM, 04th Mar                     KAM                    And still no info about my order           04:20 PM, 04th Mar                   Mais                   Dear customer, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:20 PM, 04th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:20 PM, 04th Mar                     KAM                    Sure thank you           04:21 PM, 04th Mar                   Mais                   Sorry for the delay, we are still checking.           04:28 PM, 04th Mar                     KAM                    It’s okay           04:28 PM, 04th Mar                     KAM                    The amount is 385           04:29 PM, 04th Mar                   Mais                   We would like to inform you that we are unable to find any order has been placed recently           04:29 PM, 04th Mar                     KAM                    Under the name Kawther           04:29 PM, 04th Mar                     KAM                    And what about the money it was deducted from my account ?           04:29 PM, 04th Mar                   Mais                   Could you please share with us the email which you have placed the order from           04:31 PM, 04th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:33 PM, 04th Mar                     KAM                    I always order with the same email           04:33 PM, 04th Mar                     KAM                    [email-masked]           04:33 PM, 04th Mar                     KAM                    This same number           04:33 PM, 04th Mar                     KAM                             04:33 PM, 04th Mar                   Mais                   We regret to inform you that after checking the following email ID: [email-masked], We could not detect any order placed for the amount: 385 AED, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           04:37 PM, 04th Mar                     KAM                    Okay ??           04:37 PM, 04th Mar                   Mais                   Is there anything else I can assist you with?           04:37 PM, 04th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:39 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788718