Subject: Ticket Assigned - Conversation with Chanelle
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 11:21:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanelle Chanelle                    Hi           03:04 PM, 04th Mar                   Mais                   Hi Chanelle, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:06 PM, 04th Mar                     Chanelle                    I purchased something online I recieved it on 22 February.  How many days do I have to return it? I found something else instead           03:06 PM, 04th Mar                   Mais                   Kindly note that you can return your items within 14 days start from the date of receiving your order           03:06 PM, 04th Mar                     Chanelle                    Today is 10 days.           03:07 PM, 04th Mar                     Chanelle                    Do I take the invoice they emailed to me?           03:08 PM, 04th Mar                     Chanelle                    Do I take it to any max store?           03:08 PM, 04th Mar                   Mais                   Yes please in case you want to return at the store you should have the invoice with you.           03:09 PM, 04th Mar                     Chanelle                    Do they do pick up?           03:09 PM, 04th Mar                     Chanelle                    If I don’t want to go to the store how do I request a return?           03:09 PM, 04th Mar                     Chanelle                    How will I be refunded if I do it online?           03:11 PM, 04th Mar                     Chanelle                    Cause I paid in cash           03:11 PM, 04th Mar                     Chanelle                    Will they give me cash back? Or put debit it to my bank account?           03:12 PM, 04th Mar                     Chanelle                    Hello           03:12 PM, 04th Mar                   Mais                   Kindly note that you can return the item to the store and receive your refund as a cash.           03:12 PM, 04th Mar                   Mais                   Otherwise we can arrange a return process for the items, in case you want to return through the online please let us know           03:12 PM, 04th Mar                     Chanelle                    If I do it online?           03:12 PM, 04th Mar                   Mais                   Could you please share your order number so that I can assist you further?           03:13 PM, 04th Mar                     Chanelle                    If I decide to do it online how will I receive my refund?           03:13 PM, 04th Mar                     Chanelle                    Will it be in cash?           03:13 PM, 04th Mar                     Chanelle                    #8415641665           03:14 PM, 04th Mar                   Mais                   Please give me a minute to check.           03:14 PM, 04th Mar                     Chanelle                    Okay please let me know           03:14 PM, 04th Mar                   Mais                   Kindly note that in case you have returned through the online the amount will be refunded to your My Credit           03:17 PM, 04th Mar                     Chanelle                    Okay. I don’t want it as credit.           03:18 PM, 04th Mar                   Mais                   In case you do not want the refund to be in your My Credit, we kindly ask you to please return the item to the store.           03:19 PM, 04th Mar                     Chanelle                    Okay           03:19 PM, 04th Mar                   Mais                   Is there anything else I can assist you with?           03:19 PM, 04th Mar                     Chanelle                    No thank you so much           03:19 PM, 04th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:21 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788231