Subject: Ticket Assigned - Conversation with Faten
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 10:52:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faten Faten                    Hi  I just receive this order( foundation cream)  And it’s used one  Not new!!!!           02:32 PM, 04th Mar                     Faten                             02:32 PM, 04th Mar                     Faten                    I want to change it with new one           02:33 PM, 04th Mar                     Faten                    Thanks           02:33 PM, 04th Mar                   Mais                   Hi Faten, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:34 PM, 04th Mar                     Faten                    Hope so           02:34 PM, 04th Mar                     Faten                    Then what?  If u pls send me the same order but new one full one not used one Thn           02:36 PM, 04th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:41 PM, 04th Mar                   Mais                   We would like to inform you that we can arrange a collection process for this item and you will receive the refund of it, could you please confirm your wish about this?           02:41 PM, 04th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:43 PM, 04th Mar                     Faten                    I need same order  I don’t want to refund my money           02:43 PM, 04th Mar                     Faten                    Ok fine  When ?           02:44 PM, 04th Mar                   Mais                   We can create it right now, please confirm your wish           02:45 PM, 04th Mar                     Faten                    I confirm           02:46 PM, 04th Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9417264540 dated on 4-3-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           02:48 PM, 04th Mar                     Faten                    Thanks           02:49 PM, 04th Mar                   Mais                   Is there anything else I can assist you with?           02:49 PM, 04th Mar                     Faten                    No thanks  But why 5 days  I ask 4 order yesterday           02:50 PM, 04th Mar                   Mais                   Kindly note that the courier may takes 3-5 working days to collect the item, as the delivery process is different and independent from the return process           02:51 PM, 04th Mar                     Faten                    Ok thanks           02:52 PM, 04th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:52 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788009