Subject: Ticket Assigned - Conversation with Simsim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 13:00:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Simsim Simsim                    Hi           04:36 PM, 03rd Mar                     Simsim                    I make order by app           04:37 PM, 03rd Mar                     Simsim                    And you canceled my order           04:37 PM, 03rd Mar                     Simsim                    Why??           04:37 PM, 03rd Mar                   Mais                   Hi Simsim, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:38 PM, 03rd Mar                     Simsim                    Please i want to know why you cancelled my order           04:39 PM, 03rd Mar                   Mais                   We regret to inform you that we weren’t able to process their orders due to system glitch.           04:39 PM, 03rd Mar                     Simsim                    Some items not canceled why 2 items canceled?           04:40 PM, 03rd Mar                   Mais                   As well, we would like to inform you that we have processed the refund of amount AED91.45 on 3/3/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:41 PM, 03rd Mar                     Simsim                    Please i need this items           04:41 PM, 03rd Mar                   Mais                   Please accept our full apology that we are unable to put these items again in the order, and in case you want these items, please place a new order and we will do our best to process it successfully           04:42 PM, 03rd Mar                     Simsim                    This not my problem           04:42 PM, 03rd Mar                     Simsim                    You want from me to make new order by new price           04:43 PM, 03rd Mar                     Simsim                    Why you make sale??           04:43 PM, 03rd Mar                     Simsim                    To take money from people?           04:44 PM, 03rd Mar                     Simsim                    And after 7 or 14 days you return           04:44 PM, 03rd Mar                   Mais                   Please accept our full apology for this mistake, and we will do our bes to raise our quality service and improve our performance in order to meet all your wish           04:44 PM, 03rd Mar                     Simsim                    Please find solution           04:44 PM, 03rd Mar                   Mais                   We regret to inform you that we are unable to amend on the order or add any product           04:45 PM, 03rd Mar                     Simsim                    The apology is not acceptable because you will not return my money until after a long time, and I will file a complaint with consumer protection           04:46 PM, 03rd Mar                     Simsim                    You cant add but you can cancel!!           04:47 PM, 03rd Mar                   Mais                   Please accept our full apology for this, we will do our best to not repeat such mistakes again           04:48 PM, 03rd Mar                     Simsim                    If you do not want to return my entire application, I will take legal action           04:48 PM, 03rd Mar                     Simsim                    This your problem not my problem           04:49 PM, 03rd Mar                     Simsim                    You can’t return my order now please refund my money now           04:49 PM, 03rd Mar                     Simsim                    This is my right and I will not leave it           04:50 PM, 03rd Mar                   Mais                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           04:51 PM, 03rd Mar                   Mais                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards.           04:51 PM, 03rd Mar                   Mais                   Your feedback is important for us to raise the quality of our services, we thank you for sharing it with us and we will always work to improve the level of service to meet your expectations.           04:51 PM, 03rd Mar                     Simsim                    All you care about is accepting your apology, and I say that I am not satisfied with your services, and I want my money now, not after that           04:53 PM, 03rd Mar                     Simsim                    Your poor services, this is something specific to you, and this is the last time I deal with you           04:55 PM, 03rd Mar                   Mais                   Kindly note that we have processed the refund and it may takes 7-14 working days to be appeared in your account as per your bank.           04:55 PM, 03rd Mar                     Simsim                    And in the event that any element of my order is canceled again, I will apply to the court to file a case of commercial fraud           04:56 PM, 03rd Mar                     Simsim                    No acceptable           04:56 PM, 03rd Mar                   Mais                   Please accept our full apology, and we would like to inform you that we have already raised the issue to the concerned team           04:58 PM, 03rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:59 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5784002