Subject: Ticket Assigned - Conversation with Mahii Younis
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 12:14:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahii Younis Mahii Younis                    Hi           03:57 PM, 03rd Mar                   Mais                   Hi Mahii, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:58 PM, 03rd Mar                     Mahii Younis                             03:58 PM, 03rd Mar                     Mahii Younis                    You cancelled all my items and the refunding the amount without the shipping!!!           03:58 PM, 03rd Mar                     Mahii Younis                    Although you initiated the cancellation and I didn’t recieve anything           03:59 PM, 03rd Mar                     Mahii Younis                             03:59 PM, 03rd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:59 PM, 03rd Mar                   Mais                   Please give me a minute to check.           03:59 PM, 03rd Mar                     Mahii Younis                    Ok           04:00 PM, 03rd Mar                   Mais                   We regret to inform you that your order has been canceled due to quality check issue or due to technical issue, however we will check this issue with our team and get it fixed at the soonest we can           04:03 PM, 03rd Mar                   Mais                   Is there anything else I can assist you with?           04:04 PM, 03rd Mar                     Mahii Younis                    This is not my concern           04:04 PM, 03rd Mar                     Mahii Younis                    Did you read my mesaage?           04:05 PM, 03rd Mar                     Mahii Younis                    Why are you refunding me the items amount without the 10 dirhams shipping fees           04:05 PM, 03rd Mar                     Mahii Younis                    Check this           04:05 PM, 03rd Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:07 PM, 03rd Mar                   Mais                   Regarding the delivery charges, we have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:11 PM, 03rd Mar                   Mais                   We request you to please allow us some time so we can work on this and do the needful.           04:11 PM, 03rd Mar                     Mahii Younis                    When will you come back!           04:11 PM, 03rd Mar                   Mais                   Please allow us 24-48 hours as a maximum           04:12 PM, 03rd Mar                   Mais                   Is there anything else I can assist you with?           04:13 PM, 03rd Mar                     Mahii Younis                    Ok           04:13 PM, 03rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:14 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5783767