Subject: Ticket Assigned - Conversation with Fatma Ayesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 09:45:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatma Ayesh Fatma Ayesh                    Hi good afternoon           01:13 PM, 03rd Mar                     Fatma Ayesh                    Hi           01:14 PM, 03rd Mar                   Mais                   Hi Fatma, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:17 PM, 03rd Mar                     Fatma Ayesh                    Please i made an order on yesterday's sale But just now i gut a message that it is cancelled           01:17 PM, 03rd Mar                     Fatma Ayesh                             01:17 PM, 03rd Mar                     Fatma Ayesh                    A lot of people received their orders           01:17 PM, 03rd Mar                     Fatma Ayesh                    And I think it's not fair to cancel some and keep some           01:18 PM, 03rd Mar              
        Fatma Ayesh                    Some people made more than 4 orders and started receiving them already           01:18 PM, 03rd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:22 PM, 03rd Mar                   Mais                   Please give me a minute to check.           01:22 PM, 03rd Mar                     Fatma Ayesh                    Ok           01:22 PM, 03rd Mar                   Mais                   We regret to inform you that your order has been canceled due to quality check issue or due to technical issue, however we will check this issue with our team and get it fixed at the soonest we can           01:23 PM, 03rd Mar                     Fatma Ayesh                    Why me           01:24 PM, 03rd Mar                     Fatma Ayesh                    Some orders with the same issue have been 
 accepted           01:24 PM, 03rd Mar                     Fatma Ayesh                    And also received by people           01:24 PM, 03rd Mar                     Fatma Ayesh                    If it was a technical issue why you accept some of them           01:25 PM, 03rd Mar                   Mais                   Please accept our full apology for this, we will do our best to solve this issue at the soonest we can, as we are working on it and we need sometime to get it fixed           01:25 PM, 03rd Mar                     Fatma Ayesh                    What to fix           01:25 PM, 03rd Mar                     Fatma Ayesh                    You will collect the orders back from the one how received them ?!           01:26 PM, 03rd Mar                     Fatma Ayesh                    Or you will make me the same order with the same price           01:26 PM, 03rd Mar                   Mais                   We would like to inform you that we are working on the issue and 
 we will update you at the soonest we can, as well we have processed the refund of amount AED124.06 on 3-3-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:30 PM, 03rd Mar                     Fatma Ayesh                    You didn't reply for my question           01:30 PM, 03rd Mar                     Fatma Ayesh                    I'm not asking for refund           01:30 PM, 03rd Mar                     Fatma Ayesh                    I ask why some customers received there orders with the same issue  And some customers gut cancellations           01:31 PM, 03rd Mar                     Fatma Ayesh                    How you will collect back the orders           01:32 PM, 03rd Mar                     Fatma Ayesh                    And why some other customer service told others that the offer is legit and they will receive it           01:32 PM, 03rd Mar                   Mais                   Please a
 ccept our full apology for this, kindly note that our team is working on the issue and we will get it fixed at the soonest           01:35 PM, 03rd Mar                     Fatma Ayesh                    Still you didn't answer my question           01:35 PM, 03rd Mar                     Fatma Ayesh                    Why adding machine answers           01:35 PM, 03rd Mar                     Fatma Ayesh                    Please reply for my question           01:36 PM, 03rd Mar                   Mais                   Kindly note that we are checking with the team and we will update you accordingly           01:38 PM, 03rd Mar                   Mais                   Is there anything else I can assist you with?           01:39 PM, 03rd Mar                     Fatma Ayesh                    Thank you you didn't help at all           01:39 PM, 03rd Mar                   Mais                   Please accept our full apology for this, and please be assured that we will do our best to 
 raise our quality service and improve our performance in order to meet all your wish.           01:42 PM, 03rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:44 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5782907