Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 12:24:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have put some items in the basket and these items I need to receive it today           03:58 PM, 02nd Mar                   Mais                   Dear customer, Good Evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:58 PM, 02nd Mar                     User                    That’s why I made an order click and pick but still gives me to receive it on Saturday           03:59 PM, 02nd Mar                     User                    Hi Mais, I need your help to inform me in which store are these items are available           03:59 PM, 02nd Mar                     User                    You have access so you can see my cart or my basket ?           04:00 PM, 02nd Mar                   Mais                   We would like to inform you that the order may takes 24-48 hours to be processed, and we regret to inform you that we are unable to check your basket.           04:01 PM, 02nd Mar                     User                             04:02 PM, 02nd Mar                     User                    These are the items so I need to know in which branch I can get them plz           04:02 PM, 02nd Mar                   Mais                   Could you please share with us their links?           04:03 PM, 02nd Mar                     User                    I’m trying to past the link here it doesn’t come           04:05 PM, 02nd Mar                     User                    Paste           04:05 PM, 02nd Mar                   Mais                   Please give me a minute to check.           04:05 PM, 02nd Mar                     User                    Thank you take ur time           04:06 PM, 02nd Mar                   Mais                   Sorry for the delay, we are still checking.           04:10 PM, 02nd Mar                     User                    It’s ok take your time and waiting for your answer           04:10 PM, 02nd Mar                   Mais                   We regret to inform you that we are unable to find these items           04:16 PM, 02nd Mar                     User                    O oh ?           04:16 PM, 02nd Mar                   Mais                   Kindly place the order and we will do our best to process it at the soonest we can           04:17 PM, 02nd Mar                     User                    The point that I have a party for tomorrow and I can’t have it on Saturday           04:17 PM, 02nd Mar                     User                    but if you will be sure that will be delivered at least by tomorrow morning ok           04:17 PM, 02nd Mar                   Mais                   Kindly note that the order may take 48 hours maximum, however we will do our best to process it on a priority.           04:18 PM, 02nd Mar                     User                    I know you can’t give me a sure response regarding this but I’m afraid to order it online and I will get it after the party ?           04:19 PM, 02nd Mar                     User                    Ok so I’m which branch I can get more variety and more options so I can get it there           04:19 PM, 02nd Mar                   Mais                   Kindly note that we will do our best to process the order at the soonest we can, as well you can choose the store you want and we will assist you to the fullest.           04:21 PM, 02nd Mar                   Mais                   Is there anything else I can assist you with?           04:23 PM, 02nd Mar                     User                    Thank you           04:23 PM, 02nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:24 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5778865