Subject: Ticket Assigned - Conversation with Carla
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 12:17:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Carla Carla                    Hi Max I am returning an item as the top is too big:  How do I get it swapped with a bigger size?           04:05 PM, 02nd Mar                     Carla                             04:06 PM, 02nd Mar                     Carla                    This one, I ordered size 16 but I need size 20           04:07 PM, 02nd Mar                   Mais                   Hi Carla, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:07 PM, 02nd Mar                   Mais                   Please give me a minute to check.           04:07 PM, 02nd Mar                     Carla                    Also I did not keep the bag it can in but have the tag on and perfect condition. Only tried it on           04:08 PM, 02nd Mar                   Mais                   Kindly note that we can arrange a return process for this item, could you please confirm your wish about this?           04:09 PM, 02nd Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 02nd Mar                     Carla                    Yes           04:12 PM, 02nd Mar                     Carla                    I did a return o your app           04:12 PM, 02nd Mar                     Carla                    Can you see the picture ⬆️           04:13 PM, 02nd Mar                     Carla                    I want a bigger size same top           04:13 PM, 02nd Mar                     Carla                    Question 1. It’s says max will pick up the item. Is it ok that I don’t have the bag?   Question 2. Do I just get the refund and re order the same top in a bigger size?           04:14 PM, 02nd Mar                   Mais                   We regret to inform you that the exchange service is not available through the online, however we will collect the item and then refund the amount then you can re order the item you wish with your specified size           04:14 PM, 02nd Mar                   Mais                   As well, kindly note that the courier will collect your item, just please put it in a proper way           04:15 PM, 02nd Mar                     Carla                    Ok so a bag of some sort and folded nicely           04:15 PM, 02nd Mar                   Mais                   Yes please, thanks for your understanding.           04:16 PM, 02nd Mar                     Carla                    Thanks           04:16 PM, 02nd Mar                   Mais                   Is there anything else I can assist you with?           04:16 PM, 02nd Mar                     Carla                    That’s great thanks           04:16 PM, 02nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:17 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5778802