Subject: Ticket Assigned - Conversation with Yuliya Remes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:37:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yuliya Remes Yuliya Remes                    Hello!           06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Yuliya Remes , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:23 PM, 05th Feb                     Yuliya Remes                    3           06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 05th Feb                     Yuliya Remes                    2           06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 05th Feb                     Yuliya Remes                    1           06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:23 PM, 05th Feb                     Yuliya Remes                    [email-masked]           06:23 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:23 PM, 05th Feb                   Mais                   Hi Yuliya, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:25 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:25 PM, 05th Feb                     Yuliya Remes                    Hello! I tried to make an order and it didn't go through. It was 4 items in the basket, then 1 is dissapiared           06:25 PM, 05th Feb                     Yuliya Remes                    I used chukran pay wallet           06:26 PM, 05th Feb                     Yuliya Remes                    I had 617 Dirham           06:26 PM, 05th Feb                     Yuliya Remes                    And it is not back to my account           06:26 PM, 05th Feb                     Yuliya Remes                             06:27 PM, 05th Feb                     Yuliya Remes                    No I see it           06:27 PM, 05th Feb                   Mais                   Please give me a minute to check.           06:28 PM, 05th Feb                   Mais                   Could you please confirm which email you have used while placing the order?           06:34 PM, 05th Feb                     Yuliya Remes                    It’s back now           06:35 PM, 05th Feb                     Yuliya Remes                    ?           06:35 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           06:35 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:37 PM, 05th Feb                     Yuliya Remes                    No, everything isgoid           06:37 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671079