Subject: Ticket Assigned - Conversation with Sohail Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:35:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sohail Khan Sohail Khan                    Hi           06:24 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:24 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:24 PM, 05th Feb                     Sohail Khan                    1           06:24 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Sohail Khan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:24 PM, 05th Feb                     Sohail Khan                    4           06:24 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             06:24 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:24 PM, 05th Feb                     Sohail Khan                    I make mistake I place order in wrong location I want to change           06:25 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:25 PM, 05th Feb                     Sohail Khan                    3           06:26 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hi Sohail Khan , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:26 PM, 05th Feb                     Sohail Khan                    5           06:26 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:26 PM, 05th Feb                   Mais                   Hi Sohail, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:28 PM, 05th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:29 PM, 05th Feb                     Sohail Khan                    Yes           06:29 PM, 05th Feb                     Sohail Khan                    This order I put pick up point wrong I want to change           06:30 PM, 05th Feb                   Mais                   Please accept our full apology as we are unable to change the pick up store after it has been confirmed           06:31 PM, 05th Feb                     Sohail Khan                    Now what we can do           06:32 PM, 05th Feb                     Sohail Khan                    I want to go Dubai           06:32 PM, 05th Feb                   Mais                   Kindly note that anyone from your end can collect the order on your behalf if you wish           06:32 PM, 05th Feb                   Mais                   As the order will be available for collection till 14 days start from the date of receiving the pick up message           06:33 PM, 05th Feb                     Sohail Khan                    If I will go on 10 of Feb it’s ok I can collect           06:33 PM, 05th Feb                     Sohail Khan                    Ok perfect           06:33 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           06:34 PM, 05th Feb                     Sohail Khan                    No thanks           06:34 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:35 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671074