Subject: Ticket Assigned - Conversation with Arunima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:22:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arunima Arunima                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  arunima Bot:  Hi arunima, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +965-94119773            05:43 PM, 05th Feb                   Mais                   Hi Arynima, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:44 PM, 05th Feb                     Arunima                    [email-masked]           05:44 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:44 PM, 05th Feb                     Arunima                    Hi Mais           05:44 PM, 05th Feb                     Arunima                    I have two orders yesterday and today           05:45 PM, 05th Feb                     Arunima                    Usually I have the return items tab and can easily send items back           05:45 PM, 05th Feb                     Arunima                    This time I am not able to see the same in both orders.           05:46 PM, 05th Feb                     Arunima                    Kindly help me           05:46 PM, 05th Feb                     Arunima                             05:46 PM, 05th Feb                     Arunima                             05:46 PM, 05th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:50 PM, 05th Feb                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           05:53 PM, 05th Feb                     Arunima                    I’m still here           05:53 PM, 05th Feb                   Mais                   As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           05:53 PM, 05th Feb                     Arunima                    So the black dress in the second order is not refundable?           05:54 PM, 05th Feb                     Arunima                    This was not clearly listed while online shopping           05:54 PM, 05th Feb                     Arunima                    I’ve had the best experiences shopping with Centrepoint until now           05:54 PM, 05th Feb                     Arunima                    A customer like me is not inclined to return           05:55 PM, 05th Feb                   Mais                   Please accept our full apology as these items are non returnable, however please elaborate the reason of your wish about returning the item and share with us images about it showing that it is still in it's original condition           05:55 PM, 05th Feb                     Arunima                    Wgat can you do for me           05:55 PM, 05th Feb                     Arunima                    Size is the only problem           05:55 PM, 05th Feb                     Arunima                    Kindly send me a credit note or the next biggest size           05:55 PM, 05th Feb                   Mais                   Please share with us images about it showing that it is still in it's original condition           05:56 PM, 05th Feb                     Arunima                    In the second bill none of the items are refundable?           05:56 PM, 05th Feb                     Arunima                    Every itna is in its original bag with tags           05:57 PM, 05th Feb                     Arunima                    Ok one min please           05:57 PM, 05th Feb                     Arunima                             05:58 PM, 05th Feb                     Arunima                             05:59 PM, 05th Feb                   Mais                   Could you please share with us the exact name of the item you want to return?           05:59 PM, 05th Feb                     Arunima                             06:00 PM, 05th Feb                     Arunima                             06:00 PM, 05th Feb                     Arunima                    It’s me 3&4           06:00 PM, 05th Feb                     Arunima                    Item 3&4           06:00 PM, 05th Feb                     Arunima                             06:01 PM, 05th Feb                     Arunima                    Item 3 only in the one           06:01 PM, 05th Feb                     Arunima                    As a regular customer kindly accomodate my needs           06:01 PM, 05th Feb                     Arunima                    I am contacting you immediately           06:02 PM, 05th Feb                     Arunima                    I only received the second order two hours ago           06:02 PM, 05th Feb                     Arunima                    Hello           06:02 PM, 05th Feb                     Arunima                    Mais are you still there           06:03 PM, 05th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:03 PM, 05th Feb                   Mais                   From the order 8413337873, please confirm your wish about returning this item All Over Floral Print Satin Shirt with Long Sleeves only           06:04 PM, 05th Feb                     Arunima                    Thx           06:04 PM, 05th Feb                     Arunima                    That is the first order delivered yesterday right?           06:05 PM, 05th Feb                     Arunima                    Yes I confirm           06:05 PM, 05th Feb                     Arunima                    If you can see I immediately ordered the next biggest size because I have so much confidence in your return policy           06:06 PM, 05th Feb                     Arunima                    Hello           06:06 PM, 05th Feb                   Mais                   Kindly note that this order 8413337873 has been delivered today on 2/5/23 2:37 PM           06:07 PM, 05th Feb                     Arunima                    In that order I wish to return the black dress and the blue top           06:07 PM, 05th Feb                     Arunima                    In the previous order I wish to return the green satin shirt size 20           06:08 PM, 05th Feb                   Mais                   Please give me a minute to check.           06:09 PM, 05th Feb                     Arunima                    Hi           06:09 PM, 05th Feb                     Arunima                    Hello Mais           06:10 PM, 05th Feb                   Mais                   From the order 8413337873 we have created a return request for the 2 items           06:12 PM, 05th Feb                   Mais                   And regarding the other one, please allow me a minute           06:12 PM, 05th Feb                     Arunima                    Thank you sincerely           06:13 PM, 05th Feb                   Mais                   From the order 8413163548 we have created a return request for one item as per your request           06:17 PM, 05th Feb                     Arunima                    Thank you Mais           06:18 PM, 05th Feb                     Arunima                    Items will be kept ready in both original bags for when they come to collect           06:18 PM, 05th Feb                   Mais                   Thank you, and please be assured that we will collect your items at the soonest we can           06:19 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           06:21 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:22 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671014