Subject: Ticket Assigned - Conversation with Mahra Alhuwaidi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:18:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahra Alhuwaidi Mahra Alhuwaidi                    Hello           06:02 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:02 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:02 PM, 05th Feb                     Mahra Alhuwaidi                    1           06:02 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Mahra Alhuwaidi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:02 PM, 05th Feb                     Mahra Alhuwaidi                    1           06:02 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:02 PM, 05th Feb                     Mahra Alhuwaidi                    9413450589           06:03 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               06:03 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:03 PM, 05th Feb                     Mahra Alhuwaidi                    2           06:03 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:03 PM, 05th Feb                     Mahra Alhuwaidi                    1           06:03 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:03 PM, 05th Feb                     Mahra Alhuwaidi                    [email-masked]           06:04 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:04 PM, 05th Feb                     Mahra Alhuwaidi                    Ok           06:04 PM, 05th Feb                   Mais                   Hi Mahra, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:05 PM, 05th Feb                     Mahra Alhuwaidi                    Hello           06:05 PM, 05th Feb                     Mahra Alhuwaidi                    Sorry, Order 9413450589 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/IatuBKtKaxb           06:05 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 9413450589           06:05 PM, 05th Feb                     Mahra Alhuwaidi                    I recieve this SMs           06:05 PM, 05th Feb                     Mahra Alhuwaidi                    Why?           06:05 PM, 05th Feb                     Mahra Alhuwaidi                    Hello?           06:07 PM, 05th Feb                   Mais                   Please give me a minute to check.           06:07 PM, 05th Feb                     Mahra Alhuwaidi                    Ok           06:07 PM, 05th Feb                     Mahra Alhuwaidi                    Its already deducted from my account and on tabby its processed           06:07 PM, 05th Feb                   Mais                   We'd like to confirm you that order 9413450589 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            06:08 PM, 05th Feb                   Mais                   Knowing that you have a new order 9413450591 dated on 5-2-23 with a value of AED619.00 and it was paid by TABBY_INSTALLMENTS. It is under delivery and will be delivered to you as soon as possible           06:08 PM, 05th Feb                     Mahra Alhuwaidi                    Can you try again for that           06:08 PM, 05th Feb                     Mahra Alhuwaidi                    ?           06:09 PM, 05th Feb                     Mahra Alhuwaidi                    This is not processed successfuly           06:09 PM, 05th Feb                     Mahra Alhuwaidi                    ?           06:09 PM, 05th Feb                   Mais                   Kindly note that you have already one order has been placed successfully and the amount has been deducted for it           06:09 PM, 05th Feb                     Mahra Alhuwaidi                    Its the same order           06:10 PM, 05th Feb                   Mais                   Yes sure, as when the old one has been failed, out system tried to place a new order which is 9413450591           06:11 PM, 05th Feb                     Mahra Alhuwaidi                    Oh ok           06:11 PM, 05th Feb                     Mahra Alhuwaidi                    And this is successful?           06:11 PM, 05th Feb                   Mais                   Yes exactly, and it will be delivered at the soonest, just please allow us the time           06:13 PM, 05th Feb                     Mahra Alhuwaidi                    Thanks           06:13 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           06:16 PM, 05th Feb                     Mahra Alhuwaidi                    Nothing thank you           06:16 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:18 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670994