Subject: Ticket Assigned - Conversation with Noorin Kazi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:06:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noorin Kazi Noorin Kazi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  noorin kazi Bot:  Hi noorin kazi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413200730 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020323003846     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0524848532            05:54 PM, 05th Feb                     Noorin Kazi                    Still waiting           05:56 PM, 05th Feb                   Mais                   Hi Noorin, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:57 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 9413200730           05:57 PM, 05th Feb                     Noorin Kazi                    Yes           05:58 PM, 05th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:58 PM, 05th Feb                     Noorin Kazi                    it was supposed to be delivered yesterday           05:58 PM, 05th Feb                     Noorin Kazi                    Still i have no idea where it is           05:58 PM, 05th Feb                     Noorin Kazi                    0524848532           05:58 PM, 05th Feb                     Noorin Kazi                    Ajman One towers, tower 2,305, Ajman UAE           05:59 PM, 05th Feb                     Noorin Kazi                    Since yesterday i am seeing it as out for delivery… if it cannot be delivered today please cancel the order           06:00 PM, 05th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:00 PM, 05th Feb                   Mais                   We will get in touch with you at the soonest we can           06:00 PM, 05th Feb                     Noorin Kazi                    May i please know why was this rescheduled for delivery           06:01 PM, 05th Feb                   Mais                   We will check with the team and update you, just please allow us the time so that we can do the needful           06:03 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           06:04 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:06 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670934