Subject: Ticket Assigned - Conversation with Mini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:05:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mini Mini                    Hi there           05:51 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:51 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:51 PM, 05th Feb                     Mini                    1           05:51 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Mini , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:51 PM, 05th Feb                     Mini                    1           05:51 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:51 PM, 05th Feb                     Mini                    Hi, we missed you! We were unable to deliver your order 9413281539 on 2023-02-05 16:48:59, reason: Customer no response. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/VFAFo6nFaxb Stay Happy!           05:51 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:51 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:51 PM, 05th Feb                     Mini                    9413281539           05:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:52 PM, 05th Feb                     Mini                    1           05:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:52 PM, 05th Feb                     Mini                    9413281539           05:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020523000383    You can also easily track your order from My Account > Order History.             05:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:52 PM, 05th Feb                     Mini                    2           05:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:52 PM, 05th Feb                     Mini                    1           05:54 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:54 PM, 05th Feb                     Mini                    [email-masked]           05:55 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:55 PM, 05th Feb                   Mais                   Hi Mini, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:56 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 9413281539           05:56 PM, 05th Feb                     Mini                    Hi good evening           05:57 PM, 05th Feb                     Mini                    Yes           05:57 PM, 05th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:57 PM, 05th Feb                     Mini                    That delivery person didn't even call to me           05:57 PM, 05th Feb                     Mini                    And he is telling I didn't respond           05:57 PM, 05th Feb                     Mini                    I have flight tomorrow morning, that's the reason I ordered for today delivery           05:57 PM, 05th Feb                     Mini                    Kindly if you can provide it by today.           05:58 PM, 05th Feb                     Mini                    He canceled the order by lying. If he call I can attempt to his calls.           05:58 PM, 05th Feb                     Mini                    I didn't get a call           05:58 PM, 05th Feb                   Mais                   Please accept our full apology for the delay, and kindly confirm your contact number and your address so that we can arrange the deliver process from our end at the soonest           05:59 PM, 05th Feb                     Mini                    Thank you so much           05:59 PM, 05th Feb                     Mini                    +********5739           05:59 PM, 05th Feb                     Mini                    Address :flat no 61,welcome building, opposite city palace hotel, khalid bin al Waleed road, burdubai, Dubai           06:00 PM, 05th Feb                     Mini                    https://maps.google.com/maps?q=25.25959337442101,55.288746287876975           06:00 PM, 05th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.           06:00 PM, 05th Feb                   Mais                   We will get in touch with you at the soonest we can           06:00 PM, 05th Feb                     Mini                    Okay, I hope I will get it by today.           06:01 PM, 05th Feb                     Mini                    Because tomorrow morning I have to leave           06:01 PM, 05th Feb                   Mais                   Please be assured that we will do our best to deliver the order at the soonest we cna           06:02 PM, 05th Feb                     Mini                    Okay thank you           06:03 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           06:03 PM, 05th Feb                     Mini                    No, thank you. Please tell them to try to delivered by today. Thank you so much           06:04 PM, 05th Feb                   Mais                   Sure, we will do our best to deliver the order at the soonest           06:05 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:05 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670928