Subject: Ticket Assigned - Conversation with La vie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 13:55:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with La vie La vie                    hi good afternoon           05:33 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:33 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello La Vie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:33 PM, 05th Feb                     La vie                    1           05:34 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:34 PM, 05th Feb                     La vie                    9413313258           05:34 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020423002908    You can also easily track your order from My Account > Order History.             05:34 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:34 PM, 05th Feb                     La vie                    3           05:35 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hi La Vie , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:35 PM, 05th Feb                     La vie                    2           05:35 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:35 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:35 PM, 05th Feb                     La vie                    2           05:35 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:35 PM, 05th Feb                     La vie                    1           05:35 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:35 PM, 05th Feb                     La vie                    [email-masked]           05:35 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:35 PM, 05th Feb                     La vie                    Hi i received a msg fr lifestyle,           05:36 PM, 05th Feb                     La vie                             05:36 PM, 05th Feb                     La vie                             05:36 PM, 05th Feb                     La vie                    First of all no one call or message me about my order.           05:36 PM, 05th Feb                     La vie                    Please advise           05:38 PM, 05th Feb                     La vie                    Waiting for your reply           05:38 PM, 05th Feb                   Mais                   Dear customer, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:39 PM, 05th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           05:39 PM, 05th Feb                   Mais                   Please give me a minute to check.           05:39 PM, 05th Feb                     La vie                    Yes please thanks           05:39 PM, 05th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:42 PM, 05th Feb                     La vie                    0502842984 Ground floor Debenhams Cosmetics Mall of the Emirates           05:43 PM, 05th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:44 PM, 05th Feb                   Mais                   We will get in touch with you at the soonest we can           05:44 PM, 05th Feb                     La vie                    is it possible to deliver it to my home address instead tomorrow?           05:45 PM, 05th Feb                     La vie                    i mean i want to change my delivery address           05:45 PM, 05th Feb                     La vie                    And just leave it to my door           05:45 PM, 05th Feb                   Mais                   Please share with us the exact address so that we can do the needful as the courier will try again to deliver your items within 24 hours           05:47 PM, 05th Feb                     La vie                    Street 11 230 building 201 apartment Discovery Gardens dubai, Please just deliver it to my home and leave it infront of the door.           05:48 PM, 05th Feb                     La vie                    And please tell the courier to call me or sms me in WhatsApp in this num 0502842984           05:49 PM, 05th Feb                     La vie                    Atleast i know my delivery is on the way and i can guide him           05:50 PM, 05th Feb                   Mais                   Sure, we will raise the issue to the courier team in order to contact you and to arrange with you           05:51 PM, 05th Feb                   Mais                   Please allow us the time so that we can do the needful           05:51 PM, 05th Feb                     La vie                    alright           05:53 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           05:53 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:55 PM, 05th Feb                     La vie                    Nothing else. Please just make sure courier will know about my new the delivery address. thats all thanks           05:55 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670874