Subject: Ticket Assigned - Conversation with Omnia Said
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 13:31:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Omnia Said Omnia Said                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  omnia said Bot:  Hi omnia said, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #7813404415 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7813404415 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0205230004064     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97366698893            05:22 PM, 05th Feb                   Mais                   Hi Omnia, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           05:26 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 7813404415           05:26 PM, 05th Feb                     Omnia Said                    I have placed an order of one item and its taking longer than usual to deliever.           05:26 PM, 05th Feb                   Mais                   We have checked for you and found via your order tracking number that your order 7813404415 has been out for delivery on 5-2-23, and we hope it will be delivered to you as soon as possible.           05:27 PM, 05th Feb                     Omnia Said                    Ok           05:27 PM, 05th Feb                   Mais                   We kindly ask you to please allow us till the end of this day so that the order can be delivered           05:28 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           05:30 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a nice day!           05:31 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670735