Subject: Ticket Assigned - Conversation with Sonu
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 13:12:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sonu                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sonu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412150246 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:56 PM, 05th Feb                   Mais                   Hi Sonu, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:56 PM, 05th Feb                     Sonu                    Hloo           04:56 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 9412150246           04:57 PM, 05th Feb                   Mais                   We sincerely apologize for any inconvenience caused to you.           04:57 PM, 05th Feb                   Mais                   We would like to inform you that our courier partner tried to deliver your order without success.           04:57 PM, 05th Feb                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           04:57 PM, 05th Feb                     Sonu                    How to cancelled my order           04:57 PM, 05th Feb                     Sonu                    I'm already send my location that guy           04:58 PM, 05th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website, as the courier tried to deliver your items but he could not           04:58 PM, 05th Feb                     Sonu                    Then how to tired           04:58 PM, 05th Feb                     Sonu                    I'm really fedup how many day I'm waiting for the item           04:59 PM, 05th Feb                   Mais                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the order.           04:59 PM, 05th Feb                     Sonu                    Actually mistake for delivery guy I'm al ready send my live location           05:00 PM, 05th Feb                     Sonu                    He is not contact me           05:01 PM, 05th Feb                   Mais                   Kindly accept our full apology that we are unable to re ship the items, so we kindly ask you to please place a new order with the items you want and we will deliver them correctly without any delays or mistakes           05:01 PM, 05th Feb                     Sonu                    If he is confused my no also mentioned my order           05:02 PM, 05th Feb                     Sonu                    Old price or new price           05:02 PM, 05th Feb                     Sonu                    Any changes for price           05:02 PM, 05th Feb                     Sonu                    I'm trusting you and your shopping center           05:04 PM, 05th Feb                   Mais                   Please accept our full apology for this mistake, and we will do our best to not repeat it again           05:09 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           05:10 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:12 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670638