Subject: Ticket Assigned - Conversation with Rupali B
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 13:05:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rupali B Rupali B                    Hi there           04:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:52 PM, 05th Feb                     Rupali B                    1           04:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Rupali B , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:52 PM, 05th Feb                     Rupali B                    1           04:52 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:52 PM, 05th Feb                     Rupali B                    9413452097           04:53 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 07/02/2023             04:53 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:53 PM, 05th Feb                     Rupali B                    2           04:54 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:54 PM, 05th Feb                     Rupali B                    1           04:54 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:54 PM, 05th Feb                     Rupali B                    [email-masked]           04:54 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:54 PM, 05th Feb                     Rupali B                    Thnx           04:54 PM, 05th Feb                   Mais                   Hi Rupail, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:55 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 9413452097           04:55 PM, 05th Feb                     Rupali B                    Yes           04:55 PM, 05th Feb                     Rupali B                    Hi Mais, I actually would like to collect this today if it’s available in Centrepoint karama           04:56 PM, 05th Feb                   Mais                   We would like to inform you that the expected date of the order to be ready for collection is 6-2-23, so please allow us the time so that we can process it           04:56 PM, 05th Feb                   Mais                   Knowing that you will receive a message when the order will be ready for collection           04:56 PM, 05th Feb                     Rupali B                    I need the bag very urgently and thought of taking it today           04:56 PM, 05th Feb                     Rupali B                    As an exception can you pls get the process done           04:57 PM, 05th Feb                     Rupali B                    I stay in the same area and the person who wants this is traveling tonight           04:57 PM, 05th Feb                     Rupali B                    Are u there???           04:58 PM, 05th Feb                   Mais                   Kindly note that we will do our best to process the order at the soonest we can           04:59 PM, 05th Feb                     Rupali B                    Yes but by when?           04:59 PM, 05th Feb                     Rupali B                    It’s anyways pick up for me           04:59 PM, 05th Feb                   Mais                   Kindly note that we are unable to determine a specified hour, but we will do our best to process the order at the soonest we can           05:00 PM, 05th Feb                     Rupali B                    I haven’t chose delivery           05:00 PM, 05th Feb                   Mais                   Yes, kindly note that your items are on their way to the store           05:00 PM, 05th Feb                     Rupali B                    Would be calling me back to pick this up then pls           05:01 PM, 05th Feb                   Mais                   Kindly note that you will receive a message when the order will be ready for pick up           05:02 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           05:03 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:05 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670608