Subject: Ticket Assigned - Conversation with Salma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 12:53:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salma Salma                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi salma, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Gggg Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi salma, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:48 PM, 05th Feb                   Mais                   Hi Salma, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:48 PM, 05th Feb                     Salma                    Hi           04:49 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:49 PM, 05th Feb                     Salma                    I wanted to know will I get my things faster through click and collect or through home delivery?           04:49 PM, 05th Feb                   Mais                   Kindly note that the items will take the same period to be delivered/ready for pick up           04:49 PM, 05th Feb                     Salma                    Oh ok           04:50 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           04:51 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:52 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670558