Subject: Ticket Assigned - Conversation with Safa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 12:19:34 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safa Safa                    2           04:11 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:11 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Safa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:12 PM, 05th Feb                     Safa                    1           04:12 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:12 PM, 05th Feb                     Safa                    9413341011           04:12 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            04:12 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:12 PM, 05th Feb                     Safa                    2           04:12 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:12 PM, 05th Feb                     Safa                    1           04:12 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:12 PM, 05th Feb                     Safa                    [email-masked]           04:12 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:12 PM, 05th Feb                   Mais                   Hi Safa, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:13 PM, 05th Feb                   Mais                   We can see that you have contacted us regarding your order 9413341011           04:14 PM, 05th Feb                     Safa                    Yes           04:14 PM, 05th Feb                     Safa                    The courier left my order at the wrong address           04:14 PM, 05th Feb                     Safa                    And I need it today because I'm traveling           04:14 PM, 05th Feb                   Mais                   Could you please share with us your correct address?           04:14 PM, 05th Feb                     Safa                    It was his mistake           04:15 PM, 05th Feb                     Safa                    He left it at 416           04:15 PM, 05th Feb                     Safa                    Normally its 614           04:15 PM, 05th Feb                     Safa                    Could you please confirm if this is your correct address?           04:15 PM, 05th Feb                     Safa                    It's 614, not 416           04:15 PM, 05th Feb                     Safa                    He has done a mistake           04:15 PM, 05th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:15 PM, 05th Feb                   Mais                   We will get in touch with you at the soonest we can           04:15 PM, 05th Feb                     Safa                    And I need my order now!! As iam travelling           04:15 PM, 05th Feb                   Mais                   And we are really sorry for this mistake, we will do our best to solve this issue at the soonest we can           04:16 PM, 05th Feb                   Mais                   Is there anything else I can assist you with?           04:17 PM, 05th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:19 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5670369