Subject: Ticket Assigned - FW: Wrong item received - 9413122320
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 09:36:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  FW: Wrong item received - 9413122320 Dear Team,

Customer received wrong item in online. Customer ordered lee cooper denim but he received unknown brand (Jeans new fashion). Customer want to exchange the item in store to which he requested item in online. Attached picture of item and order number details for your reference.

Kindly confirm the same ASAP.

Customer name – Raja
Mobile no - 0563981831
Order No - 9413122320

Thanks and Regards,

Mohammed Akram
Store Manager
Sharjah City Center
Mobile:- +971526859916
Email :- [email-masked]<mailto:[email-masked]>
Online:    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129775398&sdata=wQrfnQvEsXPme9dUAiBUXbBdmoQw8xbxd4gkHEmqT%2Fk%3D&reserved=0>
                  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FSplashFashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129785394&sdata=q0nxeHEe40R1uM%2BTgTLDE9QdO06Wm8GVhiSXDGwDtJk%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129795388&sdata=luARE6nr3aB5F2Vb32nK5m%2BwGR07isPi4jbBwz2xkyM%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsplashfashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129795388&sdata=YKoerfW1SgWPYWlJriMLp%2B4V%2FnIIv9st1r5cQcgkFAc%3D&reserved=0>

From: Splash Shj
Sent: Sunday, 5 February 2023 12:21 PM
To: [email-masked]
Subject: FW: Wrong item received - 9413122320

Dear Team,

Customer received wrong item in online. Customer ordered lee cooper denim but he received unknown brand (Jeans new fashion). Customer want to exchange the item in store to which he requested item in online. Attached picture of item and order number details for your reference.

Kindly confirm the same ASAP.

Customer name – Raja
Mobile no - 0563981831
Order No - 9413122320

Thanks and Regards,

Mohammed Akram
Store Manager
Sharjah City Center
Mobile:- +971526859916
Email :- [email-masked]<mailto:[email-masked]>
Online:    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129775398&sdata=wQrfnQvEsXPme9dUAiBUXbBdmoQw8xbxd4gkHEmqT%2Fk%3D&reserved=0>
                  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FSplashFashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129785394&sdata=q0nxeHEe40R1uM%2BTgTLDE9QdO06Wm8GVhiSXDGwDtJk%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129795388&sdata=luARE6nr3aB5F2Vb32nK5m%2BwGR07isPi4jbBwz2xkyM%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsplashfashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129795388&sdata=YKoerfW1SgWPYWlJriMLp%2B4V%2FnIIv9st1r5cQcgkFAc%3D&reserved=0>

From: Splash Shj
Sent: Saturday, 4 February 2023 4:05 PM
To: [email-masked]<mailto:[email-masked]>
Subject: Wrong item received - 9413122320

Dear Team,

Customer received wrong item in online. Customer ordered lee cooper denim but he received unknown brand (Jeans new fashion). Customer want to exchange the item in store to which he requested item in online. Attached picture of item and order number details for your reference.

Kindly confirm the same ASAP.

Customer name – Raja
Mobile no - 0563981831
Order No - 9413122320

Thanks and Regards,

Mohammed Akram
Store Manager
Sharjah City Center
Mobile:- +971526859916
Email :- [email-masked]<mailto:[email-masked]>
Online:    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129775398&sdata=wQrfnQvEsXPme9dUAiBUXbBdmoQw8xbxd4gkHEmqT%2Fk%3D&reserved=0>
                  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FSplashFashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129785394&sdata=q0nxeHEe40R1uM%2BTgTLDE9QdO06Wm8GVhiSXDGwDtJk%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129795388&sdata=luARE6nr3aB5F2Vb32nK5m%2BwGR07isPi4jbBwz2xkyM%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsplashfashions%2F&data=02%7C01%7Csplash.shj%40landmarkgroup.com%7C7cd01c586c174161932b08d83f59156d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637328999129795388&sdata=YKoerfW1SgWPYWlJriMLp%2B4V%2FnIIv9st1r5cQcgkFAc%3D&reserved=0>

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5669190