Subject: Ticket Assigned - Conversation with محمد
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 12:00:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with محمد محمد                    Can you please cancel my online returned           03:51 PM, 03rd Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:51 PM, 03rd Feb                    Centrepoint KW whatsapp bot                    Hello محمد , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:51 PM, 03rd Feb                     محمد                    I'll go and return from store           03:51 PM, 03rd Feb                    Centrepoint KW whatsapp bot                    Hi محمد , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:51 PM, 03rd Feb                     محمد                    3           03:51 PM, 03rd Feb                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:51 PM, 03rd Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:51 PM, 03rd Feb                     محمد                    2           03:52 PM, 03rd Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:52 PM, 03rd Feb                     محمد                    1           03:52 PM, 03rd Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           03:52 PM, 03rd Feb                     محمد                    [email-masked]           03:52 PM, 03rd Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:52 PM, 03rd Feb                   Mais                   Hi Mohammed, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:53 PM, 03rd Feb                     محمد                    Can you please cancel my online returned           03:54 PM, 03rd Feb                     محمد                    I'll go and return from store           03:54 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:54 PM, 03rd Feb                     محمد                    Yes  please cancel my online request           03:54 PM, 03rd Feb                     محمد                    I'll go and refund from store           03:54 PM, 03rd Feb                   Mais                   Could you please share the exact order number?           03:57 PM, 03rd Feb                     محمد                    Done           03:58 PM, 03rd Feb                     محمد                    I spoke to customer care           03:58 PM, 03rd Feb                     محمد                    They have cancelled           03:58 PM, 03rd Feb                     محمد                    Thanks           03:59 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:59 PM, 03rd Feb                     محمد                    No           03:59 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:00 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662837