Subject: Ticket Assigned - Conversation with Javeriya Haris Siddique
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:50:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Javeriya Haris Siddique Javeriya Haris Siddique                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  javeriya haris siddique Bot:  Hi javeriya haris siddique, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971509120084            03:33 PM, 03rd Feb                   Mais                   Hi Javeriya, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           03:33 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:33 PM, 03rd Feb                     Javeriya Haris Siddique                    Hello I wanted to file a return for all four of the pants that I bought but the app is only allowing to return 2 of them           03:34 PM, 03rd Feb                     Javeriya Haris Siddique                    Hello           03:36 PM, 03rd Feb                   Mais                   Please give me a minute to check.           03:38 PM, 03rd Feb                     Javeriya Haris Siddique                    Ok           03:39 PM, 03rd Feb                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           03:39 PM, 03rd Feb                     Javeriya Haris Siddique                    But the size is very big           03:40 PM, 03rd Feb                     Javeriya Haris Siddique                    I won't be able to use it           03:40 PM, 03rd Feb                   Mais                   Please share with us images about them showing that they are still in their original packaging           03:40 PM, 03rd Feb                     Javeriya Haris Siddique                    Ok           03:40 PM, 03rd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:43 PM, 03rd Feb                     Javeriya Haris Siddique                             03:44 PM, 03rd Feb                     Javeriya Haris Siddique                             03:44 PM, 03rd Feb                     Javeriya Haris Siddique                             03:44 PM, 03rd Feb                     Javeriya Haris Siddique                             03:44 PM, 03rd Feb                     Javeriya Haris Siddique                             03:44 PM, 03rd Feb                     Javeriya Haris Siddique                    They are all in their original packing           03:45 PM, 03rd Feb                   Mais                   We would like to inform you that a return request has been created for the four products from the order  dated on 3-2-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           03:46 PM, 03rd Feb                     Javeriya Haris Siddique                    Is it possible that you exchange their sizes           03:46 PM, 03rd Feb                     Javeriya Haris Siddique                    is it possible for you exchange them for smaller size           03:47 PM, 03rd Feb                   Mais                   Please accept our full apology as the exchange service is not available for Splash, we can only return the items and you will receive the refund and then you can re order the items you want with the size you want           03:48 PM, 03rd Feb                     Javeriya Haris Siddique                    Ok           03:49 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:49 PM, 03rd Feb                     Javeriya Haris Siddique                    No that's it           03:49 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           03:50 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662794