Subject: Ticket Assigned - Conversation with 21
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:50:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 21 21                    Good afternoon           03:38 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:38 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:38 PM, 03rd Feb                     21                    1           03:38 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello 21 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:38 PM, 03rd Feb                     21                    1           03:38 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:38 PM, 03rd Feb                     21                    #9412344282           03:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:39 PM, 03rd Feb                     21                    9412344282           03:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:39 PM, 03rd Feb                     21                    1           03:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:39 PM, 03rd Feb                     21                    9412344282           03:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012923003816    You can also easily track your order from My Account > Order History.             03:39 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 03rd Feb                     21                    2           03:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:40 PM, 03rd Feb                     21                    1           03:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:40 PM, 03rd Feb                     21                    [email-masked]           03:40 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:40 PM, 03rd Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:41 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 9412344282           03:41 PM, 03rd Feb                     21                    My phone number is different from the one provided to the delivery person, thus I couldn’t pick up, anyway it was told to me that it gets automatically cancelled if I didnt respond and that I have to re-order           03:44 PM, 03rd Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:44 PM, 03rd Feb                     21                    0509390021 [email-masked]           03:44 PM, 03rd Feb                     21                    the phone number provided in centerpoint app: 0507909282           03:45 PM, 03rd Feb                   Mais                   Kindly share with us your home address           03:47 PM, 03rd Feb                     21                    Dhait south, elm road, villa 399           03:47 PM, 03rd Feb                     21                    https://maps.google.com/maps?q=25.724815368652344,55.946372985839844           03:47 PM, 03rd Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:48 PM, 03rd Feb                   Mais                   We will get in touch with you at the soonest we can           03:48 PM, 03rd Feb                     21                    Thank you,  I appreciate it           03:49 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:49 PM, 03rd Feb                     21                    Thank you, have a nice day!           03:49 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:49 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662792