Subject: Ticket Assigned - Conversation with Xavier Karthik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:47:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Xavier Karthik Xavier Karthik                    Hello           03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Xavier Karthik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:33 PM, 03rd Feb                     Xavier Karthik                    1           03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:33 PM, 03rd Feb                     Xavier Karthik                    9412828949           03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001937    You can also easily track your order from My Account > Order History.             03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:33 PM, 03rd Feb                     Xavier Karthik                    2           03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:33 PM, 03rd Feb                     Xavier Karthik                    1           03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:33 PM, 03rd Feb                     Xavier Karthik                    [email-masked]           03:33 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:33 PM, 03rd Feb                   Mais                   Hi Karthik, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:35 PM, 03rd Feb                   Mais                   We can see that you have contacted us regarding your order 9412828949           03:35 PM, 03rd Feb                     Xavier Karthik                    Yes           03:35 PM, 03rd Feb                   Mais                   We have checked for you and found via your order tracking number that your order 9412828949 has been out for delivery on 3-2-23, and we hope it will be delivered to you as soon as possible.           03:36 PM, 03rd Feb                     Xavier Karthik                    Still didn't receive the shipment           03:36 PM, 03rd Feb                   Mais                   Please allow us till the end of this day as a maximum so that the order can be delivered           03:36 PM, 03rd Feb                     Xavier Karthik                    Can you share the number           03:36 PM, 03rd Feb                     Xavier Karthik                    Of the delivery agent           03:36 PM, 03rd Feb                   Mais                   Please accept our full apology that we do not have the courier's numbers, however you will be contacted by him before delivering the order so please keep your contact number active           03:37 PM, 03rd Feb                     Xavier Karthik                    Shipment is out for delivery and you are saying that you don't have courier number           03:38 PM, 03rd Feb                   Mais                   Please note that your items are on their way to you, and the courier will contact you before delivering the order, just please allow us the time           03:39 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:40 PM, 03rd Feb                     Xavier Karthik                    Past 2 days you are saying please allow us the time           03:41 PM, 03rd Feb                     Xavier Karthik                    The items is already delayed           03:41 PM, 03rd Feb                     Xavier Karthik                    Yesterday my friend ordered in the same location where I ordered he received the package today morning           03:41 PM, 03rd Feb                   Mais                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           03:43 PM, 03rd Feb                     Xavier Karthik                    I want the package today           03:44 PM, 03rd Feb                     Xavier Karthik                    Please do it fast           03:44 PM, 03rd Feb                   Mais                   We will do our best to solve this issue at the soonest we can           03:45 PM, 03rd Feb                     Xavier Karthik                    Ok           03:45 PM, 03rd Feb                   Mais                   Is there anything else I can assist you with?           03:45 PM, 03rd Feb                     Xavier Karthik                    No thanks           03:47 PM, 03rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:47 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5662781