Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 11:36:36 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Still waiting . </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>It has been quite a long time now and there is no response.</span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Alex [mailto:[email-masked]] <br><b>Sent:</b> 23 January 2023 03:38 PM<br><b>To:</b> 'Centrepoint'<br><b>Cc:</b> [email-masked]; 'Hinna Idrees'<br><b>Subject:</b> RE: New comment - [#5482623] Returns</span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Still waiting . </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>It has been quite a long time now and there is no response.</span></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Alex [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> 20 January 2023 01:24 PM<br><b>To:</b> 'Centrepoint'<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; 'Hinna Idrees'<br><b>Subject:</b> RE: New comment - [#5482623] Returns</span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Still waiting . </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>It has been quite a long time now and there is no response.</span></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Alex [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> 19 January 2023 03:11 PM<br><b>To:</b> 'Centrepoint'<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; 'Hinna Idrees'<br><b>Subject:</b> RE: New comment - [#5482623] Returns</span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Still waiting . </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Alex [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> 16 January 2023 12:31 PM<br><b>To:</b> 'Centrepoint'<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; 'Hinna Idrees'<br><b>Subject:</b> RE: New comment - [#5482623] Returns</span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Alex [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> 11 January 2023 01:02 PM<br><b>To:</b> 'Centrepoint'<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; 'Hinna Idrees'<br><b>Subject:</b> RE: New comment - [#5482623] Returns</span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Alex [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> 09 January 2023 02:24 PM<br><b>To:</b> 'Centrepoint'<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; 'Hinna Idrees'<br><b>Subject:</b> RE: New comment - [#5482623] Returns</span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>@</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:black;background:white'> Centrepoint </span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team:</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please share an update about this.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'></span>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Centrepoint [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> 07 January 2023 04:20 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> New comment - [#5482623] Returns</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>There is a new comment in the ticket submitted by Hinna7000 to HelpCPAE</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>Comment added by : Hinna7000<br><br>Comment Content: </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This is the same copy pasted message I have been continuously receiving from you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>What’s so difficult in sending someone to pick up return items and refunding me ????</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>It’s been over a month. Items are sitting in the hallway since then. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This is pathetic and absurd. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Sent from my iPhone</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>On 7 Jan 2023, at 10:53 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Hinna,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank you for giving us the opportunity to help you.<br><br>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br><br>Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.<br><br>We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.<br><br>Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.<br><br>Feel free to contact us for further assistance!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank You,<br><span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br></span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5482623:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5482623